Peoplogica

Employee Surveys

Every organisation is different and therefore every survey we create is fully customised so that our client’s stated outcomes are achieved. Importantly we focus on identifying the critical initiatives that would best contribute to increased employee engagement, individual and team performance, profitability and customer service levels.

The question we ask all clients that are intending to conduct an Employee Survey is, quite simply, "What are the four killer questions you want answered from a survey?". Once we have these stated objectives our team build a survey to deliver the results. There is no cookie cutter approach at Peoplogica.

Peoplogica provide template surveys for you to use. These template surveys can be customised to suit your requirements or you can develop your own surveys from scratch. To access MultiRater Surveys, which is our unlimited usage fully customised MultiRater Survey platform, please go to www.MultiRaterSurveys.com.

Customer Surveys

Peoplogica’s fully customised customer surveys are not a “tick the box” survey, they are certainly not just about ‘measuring’ past customer service levels. What they do deliver is succinct guidance on the critical initiatives that will increase sales to existing clients by improving how they are sold to, how they are serviced and how to fulfil their future requirements.

What does exceptional customer service do for your organisation?

Keeps your customers longer
Gives you an advantage over your competitors
Increases customer purchases in size and frequency
More customer referrals and recommendations to new customers
Builds your business reputation, reduces complaints and issues
Saves resources (it costs five to ten times more to get a new customer than to keep a customer)